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WhatsApp Business API

Build a strong brand and grow happy customers with WhatsApp Business API

Enable a lovable experience and watch your brand grow

Why hide a great brand from customers? Gain the limelight your brand deserves with brand presence on WhatsApp – a channel that 2 billion people across the globe absolutely love!

Smart businesses know their customers. Leverage our advanced analytics to optimize campaigns and give them exactly what they are looking for.

Be the brand that cares and supports by automating FAQs regarding product requests, order tracking, and more.

Build brand loyalty and earn ambassadors for your brand with quick, secure, personalized conversations.

Not just customers, even businesses find it easier to build relationships on a channel that enables quick access to customers and helps send across multiformat content.

Your customers are on WhatsApp, so should their favorite brand be

15M

Indian businesses are on WhatsApp

67%

Customers rely on WhatsApp chatbot support

2.5B

hours with bots, brands will save more time by 2023

Enriched functionalities for smooth engagements

Start conversations

Don’t wait for customers to learn about your awesome brand. Initiate conversations and make it easy for them to reach out to you.

Verified business account

Gain trust with a verified account. Let your customers know that it is safe to interact with you and it isn’t a fraudster.

Try our templates

We’ll go the extra mile for you by helping you with templates that suit your brand and business objectives.

Rich interactions

Text, image, video, audio, emoji, location, URLs, cards, quick replies, list pickers – get talking to your customers and facilitate a thoroughly engaging experience.

Use case: Customer support Reducing customer support costs with a WhatsApp chatbot

WhatsApp chatbots allow businesses to automate the most common customer queries and hand them over to a human agent when needed. Customers can choose between multiple types of inquiries to ensure a qualified agent is assigned to them every time.

The results

24/7 support, quick response times, improved team efficiency, greater satisfaction, and higher conversions!

Trusted for the right reasons

We love working with our customers and so do they! Thousands of brands around the world have engaged and converted customers in new and exciting ways, including 8 out of ten US-based tech giants. We are thrilled to help you join the league of successful enterprises.

Frequently Asked Questions

WhatsApp Business API requires compliance with the WhatsApp Business Solution Policy, WhatsApp Business Solution Terms, as well as its Commerce Policy. You need to go through a BSP like Powersoft 360 to access WhatsApp Business API.

Yes. WhatsApp can always be used with your existing channels. Simply give Powersoft 360 a call to know more.

WhatsApp requires businesses to obtain opt-ins from customers before starting a chat via Message Templates to maintain the overall quality of customer experience. Such opt-ins can be obtained both on and off WhatsApp. Common ways to obtain opt-ins include WhatsApp links, WhatsApp QR codes, WhatsApp Ads, website contact forms, and interactive voice response (IVR). For example, you can ask for opt-ins to receive new updates when a customer signs up for your newsletter or uses your website to make a purchase.

You will need Facebook Business Manager, Line of Credit, and WhatsApp Business Account (WABA) for your brand to go live with the WhatsApp Business API.